Legal notice

Legal Notice

This Legal Notice applies to the website and online store operated under the RaFi Himalayan brand.

By accessing or using this website, you acknowledge and agree to the terms, notices, policies, and conditions applicable to your use of the website and purchase of products from RaFi Himalayan.

1. Brand & Business Information

Brand Name: RaFi Himalayan

Business Category: Himalayan Wellness & Natural Products

Origin: Gilgit-Baltistan, Pakistan

Customer Support Email: rafihimalayan@gmail.com

Customer Support / WhatsApp: +92 348 0412665

RaFi Himalayan is inspired by the natural heritage and resources of Gilgit-Baltistan, Pakistan, and is committed to presenting carefully selected Himalayan products with an emphasis on authenticity, quality, transparency, and responsible sourcing.

2. Website Ownership & Intellectual Property

Unless otherwise stated, the content available on this website is owned by, licensed to, or used with permission by RaFi Himalayan.

This includes, but is not limited to:

RaFi Himalayan name and brand identity
Logos, trademarks, and brand elements
Product names and descriptions
Product photography and promotional imagery
Website design and visual elements
Written content and editorial material
Graphics, illustrations, and videos

No part of this website or its content may be copied, reproduced, modified, distributed, republished, transmitted, sold, or commercially exploited without prior written permission from RaFi Himalayan, except where permitted by applicable law.

3. Trademarks & Brand Protection

The RaFi Himalayan name, logo, visual identity, product branding, and associated brand elements are intended to identify the products and services of RaFi Himalayan.

Unauthorized use, reproduction, imitation, or misuse of our brand identity or materials may constitute an infringement of applicable intellectual property rights.

If you believe that any material appearing on our website infringes your intellectual property rights, please contact us with the relevant details and supporting information.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, availability, and other information published on this website are accurate and up to date.

However, natural products may have inherent variations in characteristics such as colour, texture, consistency, aroma, or appearance.

Images are provided for product representation and may vary slightly from the physical product due to photography, lighting, screen settings, or natural product characteristics.

We reserve the right to correct errors, update information, modify product details, or change product availability without prior notice.

5. Wellness & Product Disclaimer

Products sold through RaFi Himalayan are offered as wellness and natural products.

Information provided on this website is intended for general informational and educational purposes and should not be interpreted as medical advice, diagnosis, treatment, or a guarantee of a particular health outcome.

Individual experiences and results may vary.

Customers who have a medical condition, take medication, are pregnant or breastfeeding, or have concerns regarding the use of any wellness product should consult an appropriately qualified healthcare professional before use.

Customers are responsible for reviewing product information and making informed decisions regarding their use of our products.

6. Accuracy of Information

While we aim to maintain accurate and reliable information, RaFi Himalayan does not guarantee that every piece of information on the website will always be complete, current, or free from typographical or technical errors.

We reserve the right to correct inaccuracies and make changes to website content, products, prices, promotions, and availability at any time.

7. Pricing & Promotions

Prices displayed on the website are subject to change without prior notice.

Promotional offers, discounts, bundles, free-shipping offers, and other promotional campaigns may be subject to additional terms and conditions.

In the event of an obvious pricing, promotional, or product information error, RaFi Himalayan reserves the right to correct the error and, where appropriate, cancel or adjust an affected order.

8. Orders & Payments

Placing an order through our website does not prevent RaFi Himalayan from reviewing and verifying the order before dispatch.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, incorrect information, product availability issues, or legal or logistical restrictions.

Payment information is processed through the applicable payment method or payment service provider selected during checkout.

9. Shipping & Delivery

Shipping and delivery are subject to our Shipping & Delivery Policy.

Delivery times may vary due to courier operations, weather, holidays, remote locations, incorrect customer information, customs procedures, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete delivery information.

10. Returns & Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

11. Customer Reviews & User Content

Customers may have opportunities to submit reviews, testimonials, photographs, comments, or other content through our website or associated channels.

Submitted content must be truthful, lawful, non-defamatory, and must not infringe the rights of another person or organization.

By submitting content to RaFi Himalayan, you grant us permission to use that content for legitimate business, marketing, promotional, or informational purposes, subject to applicable law.

12. Third-Party Websites & Services

Our website may contain links to or integrations with third-party websites, social media platforms, payment providers, courier services, applications, or other external services.

These third parties operate independently and may have their own terms and privacy policies.

RaFi Himalayan is not responsible for the content, availability, security, or practices of third-party services that we do not control.

13. Privacy & Personal Information

When you interact with our website, place an order, or contact us, certain personal information may be collected and processed.

Our handling of personal information is described in our Privacy Policy.

We encourage customers to review the Privacy Policy to understand how their information may be collected, used, stored, and protected.

14. Customer Complaints & Support

We are committed to addressing genuine customer concerns fairly and transparently.

If you have a question, complaint, or concern regarding an order or product, please contact us directly:

Email: rafihimalayan@gmail.com

WhatsApp: +92 348 0412665

When contacting us regarding an order, please provide your order number and relevant details so that we can investigate the matter efficiently.

15. Compliance With Applicable Laws

RaFi Himalayan aims to operate its online store in accordance with applicable laws and regulations governing e-commerce, consumer protection, product information, payments, taxation, intellectual property, privacy, shipping, and other applicable business activities.

Nothing contained in this Legal Notice is intended to remove, restrict, or exclude any mandatory rights or protections available to consumers under applicable law.

16. International Orders

Customers placing international orders are responsible for ensuring that products ordered from RaFi Himalayan may legally be imported into their destination country.

International shipments may be subject to customs inspections, import restrictions, duties, taxes, or other requirements imposed by the destination country.

Customers may be responsible for applicable customs duties, taxes, clearance charges, or other destination-country fees unless expressly stated otherwise at checkout.

17. Changes to This Legal Notice

RaFi Himalayan may update this Legal Notice from time to time to reflect changes in our business, website, products, services, applicable requirements, or policies.

Any updated version will be published on this page with a revised Last Updated date.

18. Governing Law

This Legal Notice shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer rights or protections that may apply.