Refund policy

Return & Refund Policy

Last Updated: August 2026

At RaFi Himalayan, we are committed to delivering authentic Himalayan products with care, quality, and secure packaging. We want you to have complete confidence when ordering from us.

Please read the following policy carefully before placing your order.

1. Eligibility for Returns

Due to the nature of our wellness products and hygiene considerations, we generally do not accept returns or exchanges for products that have been opened, used, tampered with, or partially consumed.

However, we may accept a return or replacement in the following situations:

You received the wrong product.
Your order arrived damaged due to shipping or handling.
The product packaging was materially damaged or compromised upon delivery.
You received an item that is materially different from what you ordered.

Important: Any return or replacement request must be reported to us within 48 hours of delivery.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your parcel.

Please provide:

Order number
Full name and contact information
Clear photographs of the product and packaging
A short description of the issue
A video of the parcel opening may be requested where necessary to help us verify the issue

Our team will review the information provided and determine whether a replacement, refund, or another appropriate resolution is available.

3. Products That Cannot Be Returned

For hygiene, safety, and product-integrity reasons, we do not accept returns for products that:

Have been opened or used.
Have been partially consumed.
Have been tampered with or altered.
Are missing their original packaging or seals.
Are returned without prior approval from RaFi Himalayan.
Are returned after the applicable reporting period.

We reserve the right to refuse a return if the product does not meet the conditions outlined in this policy.

4. Change-of-Mind Returns

We currently do not offer returns or refunds simply because a customer has changed their mind, ordered the wrong size or quantity, or no longer wants the product after delivery.

Please carefully review your order before completing your purchase.

If you need assistance before placing an order, our customer support team will be happy to help.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed, dispatched, or handed over to the courier.

Once an order has been dispatched, it may no longer be possible to cancel it.

6. Refunds

If your refund request is approved, we will confirm the applicable refund amount and process the refund through the original payment method where possible.

For Cash on Delivery orders, we may request the necessary bank or payment details to process an approved refund.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping charges, delivery fees, or other non-refundable charges may not be refundable unless the issue was caused by an error on our part.

7. Replacements

Where appropriate, RaFi Himalayan may offer a replacement instead of a refund for products that arrive damaged, incorrect, or materially compromised.

Replacement availability depends on product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

8. Return Shipping

If a return is approved because you received an incorrect or damaged product due to an issue attributable to RaFi Himalayan, we will provide instructions regarding the return process.

Customers should not send products back without receiving return instructions from our team.

Returns sent without prior authorization may not be accepted.

9. Delivery Issues

If tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible so that we can investigate the matter with the relevant courier.

RaFi Himalayan is not responsible for delays or losses caused by incorrect delivery information provided by the customer.

10. International Orders

International orders may be subject to customs requirements, import restrictions, duties, taxes, or other charges imposed by the destination country.

Customers are responsible for complying with applicable import requirements and paying any applicable customs duties, taxes, or charges unless otherwise stated at checkout.

Refunds for orders affected by destination-country customs restrictions will be reviewed on a case-by-case basis.