Terms of service

Terms of Service

Last Updated: August 2026

Welcome to RaFi Himalayan. These Terms of Service govern your access to and use of the RaFi Himalayan website, online store, products, services, and related communications.

By accessing our website, browsing our products, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our website or place an order.

1. About RaFi Himalayan

RaFi Himalayan is a brand inspired by the natural heritage of Gilgit-Baltistan, Pakistan, offering carefully selected Himalayan wellness and natural products.

Our mission is to provide products with an emphasis on authenticity, quality, responsible sourcing, and transparency.

In these Terms, the words "RaFi Himalayan," "we," "us," and "our" refer to RaFi Himalayan.

The words "you," "your," and "customer" refer to any person who accesses our website or purchases our products.

2. Acceptance of These Terms

By using our website or purchasing from RaFi Himalayan, you agree to comply with these Terms of Service and all applicable laws and regulations.

These Terms should be read together with our other applicable policies, including:

Return & Refund Policy
Shipping & Delivery Policy
Privacy Policy
Legal Notice

These policies form part of the overall terms governing your use of our store where applicable.

3. Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of our website.

You must not:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorized access to our systems or accounts.
Introduce malicious software, viruses, or harmful code.
Attempt to interfere with the security or functionality of the website.
Copy, reproduce, distribute, or commercially exploit our content without permission.
Use our website to impersonate another person or business.
Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and current.

However, minor differences may occur between product images displayed online and the physical product due to:

Screen and device settings
Photography and lighting conditions
Packaging updates
Natural variations in certain products

We reserve the right to correct errors, update product information, or modify product availability at any time.

5. Wellness Product Disclaimer

RaFi Himalayan products are offered as wellness and natural products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless expressly stated otherwise and permitted by applicable law.

Information provided on our website, including descriptions, educational content, and general wellness information, is provided for general informational purposes only and should not be considered medical advice.

Customers should make their own informed decisions regarding the use of any wellness product.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have any concerns regarding the use of a wellness product, you should consult an appropriately qualified healthcare professional before use.

Individual experiences and results may vary.

6. Natural Product Variations

Some RaFi Himalayan products are derived from natural sources and may naturally vary in characteristics such as colour, texture, aroma, consistency, or appearance.

Such natural variation does not necessarily indicate that a product is defective or unsuitable.

We aim to maintain consistent quality and authenticity while recognizing the natural characteristics of the products we offer.

7. Product Availability

All products are subject to availability.

We reserve the right to:

Limit the quantity of products available for purchase.
Discontinue products.
Modify product specifications or packaging.
Temporarily suspend the sale of a product.

If a product becomes unavailable after you place an order, we will contact you regarding the available options.

8. Prices and Taxes

Product prices are displayed on the website in the applicable currency shown at checkout.

We reserve the right to change prices, promotions, discounts, or product offers at any time without prior notice.

The price applicable to an order is generally the price displayed at the time the order is placed, subject to correction of obvious pricing errors.

Applicable taxes, duties, shipping charges, or other fees may apply depending on the destination and order circumstances.

9. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

An order is not considered finally accepted until it has been processed or otherwise confirmed by RaFi Himalayan.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in situations involving:

Incorrect pricing or product information
Product availability issues
Suspected fraud or unauthorized transactions
Incorrect or incomplete customer information
Unusual or potentially abusive ordering activity
Shipping or legal restrictions

If we cancel an order after payment has been received, any applicable refund will be processed according to our Return & Refund Policy.

10. Customer Information

You agree to provide accurate, complete, and current information when placing an order.

This may include your:

Full name
Phone number
Email address
Billing information
Shipping address

You are responsible for ensuring that the information provided is correct.

RaFi Himalayan is not responsible for delivery problems resulting from incorrect, incomplete, or outdated information supplied by the customer.

11. Payments

You agree to provide valid payment information where required and authorize the applicable payment provider to process the amount due for your order.

For Cash on Delivery orders, payment must be made according to the delivery and courier requirements applicable to the order.

We may refuse or cancel transactions that we reasonably believe to be unauthorized, fraudulent, or otherwise suspicious.

12. Shipping and Delivery

Shipping and delivery are subject to our Shipping & Delivery Policy.

Estimated delivery times are provided for guidance and may vary due to:

Courier delays
Weather conditions
Public holidays
Address or contact issues
Operational disruptions
Customs or import procedures
Other circumstances outside our reasonable control

Delivery estimates are therefore not guaranteed unless expressly stated otherwise.

13. International Orders

Customers placing international orders are responsible for ensuring that the purchased products are permitted to enter the destination country.

International shipments may be subject to customs inspections, import requirements, duties, taxes, restrictions, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, the customer is responsible for applicable customs duties, import taxes, and destination-country charges.

RaFi Himalayan cannot guarantee that a destination country's customs authority will permit a shipment to enter the country.

14. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed and understood that policy.

In particular, certain wellness products may not be eligible for return once opened, used, or tampered with due to hygiene and product-integrity considerations.

15. Intellectual Property

Unless otherwise stated, all content appearing on the RaFi Himalayan website is owned by or licensed to RaFi Himalayan.

This includes, without limitation:

RaFi Himalayan name and branding
Logos and trademarks
Product photography
Website design and visual elements
Text and written content
Graphics and illustrations
Videos and other media

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our intellectual property without prior written permission.

Unauthorized use of our branding, photographs, product content, or other intellectual property may result in appropriate legal action.

16. Customer Reviews and User Content

If you submit a review, testimonial, photograph, comment, or other content to RaFi Himalayan, you agree that the content must be truthful, lawful, and not misleading.

You must not submit content that:

Is fraudulent or misleading
Contains unlawful or abusive material
Violates another person's rights
Contains malicious software
Infringes intellectual property rights

By submitting content to us, you grant RaFi Himalayan permission to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

17. Third-Party Services and Links

Our website may use or link to third-party services, platforms, payment providers, courier services, social media platforms, analytics services, or other external websites.

These third parties may operate under their own terms and privacy policies.

RaFi Himalayan is not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.

18. Promotions and Discounts

Promotional offers, discount codes, free-shipping offers, bundles, and other special offers may be subject to additional terms.

Unless otherwise stated:

Promotional offers cannot be exchanged for cash.
Offers may have expiry dates.
Some products may be excluded from promotions.
Multiple promotional offers may not always be combined.
We reserve the right to correct or withdraw an offer where necessary.

19. Errors and Corrections

We make reasonable efforts to keep the information on our website accurate. However, errors may occasionally occur.

These may include errors relating to:

Product descriptions
Prices
Discounts
Availability
Shipping information
Other website content

We reserve the right to correct errors and update information at any time.

20. Limitation of Liability

To the maximum extent permitted by applicable law, RaFi Himalayan shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

Nothing in these Terms affects any mandatory consumer rights that apply to you under applicable law.

21. Events Beyond Our Reasonable Control

RaFi Himalayan will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

Natural disasters
Severe weather
Government actions or restrictions
War or civil unrest
Strikes or labour disruptions
Courier or logistics disruptions
Power or internet failures
Other events beyond our reasonable control

22. Privacy

Your use of our website may involve the collection and processing of personal information.

Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, website, or applicable requirements.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory rights or protections that may apply to consumers under applicable law.

Any dispute arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the courts or other legally applicable dispute-resolution mechanisms determined under applicable law.

25. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions shall continue to remain in effect.

26. Entire Agreement

These Terms, together with our applicable store policies and any additional terms presented at the time of purchase, constitute the terms governing your use of the RaFi Himalayan website and your purchases from us, except where additional terms are expressly provided.

27. Contact Information

If you have questions regarding these Terms of Service, please contact us:

RaFi Himalayan
Gilgit-Baltistan, Pakistan

Email:
rafihimalayan@gmail.com

WhatsApp:
+92 348 0412665

Website:
RaFi Himalayan