Shipping policy

Shipping & Delivery Policy

At RaFi Himalayan, we carefully prepare and package every order to ensure that your Himalayan products reach you safely and in excellent condition.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Shipping Coverage

We currently offer delivery across Pakistan, subject to courier service availability in the destination area.

Orders are shipped to the delivery address provided by the customer during checkout.

Nationwide delivery across Pakistan
Delivery availability may vary for remote or restricted areas
Additional delivery time may apply to remote locations

2. Order Processing

Once your order has been successfully placed, our team carefully prepares your package for dispatch.

Orders are processed after confirmation.
Orders may be verified through phone or WhatsApp before dispatch when necessary.
Once your order has been dispatched, you may receive tracking information through the contact details provided at checkout.

Please make sure your name, phone number, and complete delivery address are accurate before placing your order.

3. Delivery Time

Delivery times may vary depending on the destination, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Estimated delivery information, where available, will be communicated during the ordering or dispatch process.

Delivery estimates are not guaranteed and may occasionally be affected by courier delays, operational disruptions, remote locations, or unforeseen circumstances.

4. Shipping Charges

Free shipping is available on all prepaid orders across Pakistan.

Customers who complete their payment online at the time of placing the order will receive free shipping.

For Cash on Delivery (COD) orders, applicable delivery charges will be displayed during checkout or communicated before order confirmation.

This keeps the policy clear and directly supports your goal of encouraging prepaid orders.

5. Order Tracking

When tracking is available for your shipment, the tracking information will be shared with you using the contact information associated with your order.

After dispatch, please allow some time for the courier's tracking system to register or update the shipment.

If your tracking information does not immediately show movement, this does not necessarily mean that your parcel has not been dispatched.

6. Delivery Address & Customer Responsibility

Customers are responsible for providing accurate and complete delivery information.

Full name
Active phone number
Complete delivery address
City and relevant area information

RaFi Himalayan is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

7. Delayed or Failed Deliveries

Although we work to ensure a smooth delivery experience, delays can sometimes occur due to circumstances outside our direct control.

These may include:

Courier operational delays
Severe weather conditions
Public holidays
Remote or difficult-to-access locations
Incorrect or incomplete delivery information
Customer unavailability
Unexpected logistical or operational disruptions

Where possible, we will assist customers in communicating with the relevant courier regarding delayed shipments.

8. Refused or Undelivered Orders

If an order is returned to us because of an incorrect address, refusal to accept delivery, repeated unavailability, or other customer-related delivery issues, additional shipping or return charges may apply before the order can be reshipped.

Any applicable charges will be communicated to the customer before reshipment.

9. Damaged Packages

We take care to package every order securely before dispatch.

If your parcel appears to be significantly damaged upon delivery, please contact us as soon as possible and provide photographs or other relevant evidence so that we can review the matter and assist you.

Please do not discard the packaging until the issue has been reviewed.

10. International Shipping

International shipping availability may vary depending on the destination country, courier availability, customs requirements, and applicable import restrictions.

For international orders, customers may be responsible for customs duties, taxes, import charges, clearance fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Customs authorities may also delay, restrict, or refuse shipments depending on local regulations and product-specific requirements.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

11. Shipping Restrictions

Certain destinations may have shipping restrictions due to courier limitations, customs regulations, security requirements, or local laws.

If we are unable to fulfil an order because delivery to the destination is unavailable or restricted, we will contact the customer regarding the available options.

12. Contact Us

If you have any questions regarding your shipment or delivery, please contact RaFi Himalayan:

Email: rafihimalayan@gmail.com
WhatsApp: +92 348 0412665
Origin: Gilgit-Baltistan, Pakistan

We are committed to providing a reliable, transparent, and premium delivery experience from the Himalayas to your doorstep.